Refund and Returns Policy

Overview

At jewelrygems we strive to provide high‑quality jewelry and exceptional customer service. If you are not completely satisfied with your purchase, this Refund and Returns Policy explains your rights and our procedures.

Eligibility for Returns

• Items must be returned within 30 calendar days from the date of delivery.
• Products must be unused, unworn, and in their original condition, including all tags, packaging, and accessories.
• Custom‑made, personalized, or engraved items are not eligible for return unless they arrive damaged or defective.

Return Process

Step 1 – Contact Us

Before sending any items back, please contact our support team at [email protected] or call +1 (313) 933-8272. Provide your order number, the reason for the return, and any supporting photos if the item is damaged.

Step 2 – Receive Return Authorization

Our team will issue a Return Authorization (RA) number and give you a prepaid shipping label when applicable. Returns sent without an RA number may be refused.

Step 3 – Ship the Item

Pack the product securely in its original packaging. Include the RA number on the outside of the package. Ship the package to the following address:

jewelrygems Returns Department
6341 Northeast 15th Way
Detroit, Michigan 48239
United States

Refunds

• Refunds will be processed to the original payment method within 7‑10 business days after we receive and inspect the returned item.
• Original shipping charges are non‑refundable unless the return is due to our error (e.g., wrong or defective item).
• If the returned item is found to be used, damaged, or missing components, the refund may be reduced or denied.

Exchanges

Exchanges are handled as a return followed by a new order. If you wish to exchange an item, follow the return process above and place a new order for the desired product.

User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the package upon delivery and report any damage to the carrier and to jewelrygems within 48 hours.
• Retain proof of shipment and tracking information when returning an item.

Legal Disclaimers

jewelrygems is not liable for any indirect, incidental, or consequential damages arising from the use of our products or the inability to return them as described in this policy. This policy does not affect any statutory rights you may have under applicable consumer protection laws.

Contact Information

If you have questions about this Refund and Returns Policy, please contact us:

Email: [email protected]
Phone: +1 (313) 933-8272
Address: 6341 Northeast 15th Way, Detroit, Michigan 48239, United States